Privacy Policy – Healthfly
At Healthfly, we deeply value your privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us while using our medical tourism services. Please read this policy carefully to understand how your information is handled.
1. Information We Collect
We may collect personal information directly from you when you:
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Inquire about or book our medical tourism services
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Contact us through email, phone, or website forms
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Use our website or interact with our social media channels
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Information we may collect includes:
a) Personal Identification:
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Full name, gender, date of birth, nationality, passport details
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b) Contact Details:
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Email address, phone number, residential address
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c) Medical Information:
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Health history, medical reports, prescriptions, treatment records, consultation notes
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d) Travel Details:
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Flight schedules, visa information, accommodation preferences, travel companions’ information
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e) Payment Information:
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Credit/debit card details, billing address, payment transaction history
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2. How We Use Your Information
We use your personal data to provide and enhance our services, including:
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Medical Coordination: Scheduling consultations, treatments, and follow-ups with healthcare providers
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Travel Planning: Organizing visas, accommodations, transport, and other logistics
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Customer Service: Addressing your queries and providing personalized support during your journey
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Secure Transactions: Processing and managing payments related to services you choose
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Communication: Sending necessary updates, confirmations, and reminders
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Legal Compliance: Fulfilling legal obligations, preventing fraud, and maintaining regulatory compliance
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3. Data Sharing and Disclosure
We do not sell or rent your data. However, we may share your information in the following cases:
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With Healthcare Partners: Hospitals, doctors, and clinics involved in your medical care
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With Travel Partners: Airlines, hotels, visa facilitators, or local transportation providers
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For Legal Purposes: To comply with applicable laws, regulations, or government requests
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With Your Consent: In all other cases, only with your explicit permission
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4. Data Security
We implement strict technical and organizational security measures including:
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Data encryption
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Secure servers and restricted access
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Regular audits and monitoring
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Despite best practices, internet-based data transmission can never be guaranteed 100% secure. Use of our services is at your own discretion.
5. Your Rights
You have the following rights regarding your personal data:
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Right to Access: Request a copy of the personal data we hold
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Right to Correction: Request corrections to inaccurate or incomplete information
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Right to Deletion: Request deletion of your data, subject to legal or contractual retention
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Right to Withdraw Consent: Revoke permission for data processing anytime (may affect service delivery)
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To exercise any of these rights, email us at:
6. Cookies and Tracking
Our website uses cookies and similar tools to:
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Enhance user experience
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Analyze site traffic
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Improve our services
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You can manage or disable cookies via your browser settings. Disabling them may affect certain features of the site.
7. Third-Party Links
Our site may link to external websites (e.g., hospitals, hotels, or insurance partners). We are not responsible for their privacy policies or practices. Please review those policies before sharing any personal data on external sites.
8. Policy Updates
We may modify this Privacy Policy from time to time. All updates will be posted here with the new effective date. Continued use of our services constitutes your agreement to the revised terms.
9. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, contact us at:
Healthfly
Email:
Phone:
Website: healthfly.com